Technical Services
Here you can find information on storing, cleaning and maintining your dispensing systems. If you are having a problem with your beer dispenser please use the fault-finding wizard below as a first point-of-call.
Beer Dispenser Fault Finder
Select a problem from the list below. If your problem is not listed please select "Not Listed" and you will be provided with contact details for the Technical Services Department.
Click here to show the problem list
- Beer warmer than usual
- Fobbing increases towards end of session
- Fobbing starts only when container is about half empty
- Beer dispense is fast
- Fobbing starts as soon as container is first used
- Beer dispense is slow
- Fobbing with hazy beer or sour smell
- Bubbles streaming up beer line
- One member of staff having more trouble than other
- Suspect that gas pressure is wrong
- Suspect CO2 leak
- My problem is not listed
- Is cooler plugged into a socket and switched on? (Yes / No)
Is cooler working? (No / Yes) - Is container on sale for more than three days? (Yes / No)
Is cellar abnormally cold? (Yes / No) - Is the CO2 cylinder full? (Yes / No)
Is gas system connected to container and switched on? (Yes / No) - Is dispense system thoroughly cleaned? (Yes / No)
- Are all visible washers undamaged? (No)
Is beer pipe kinked? (No) - Do staff understand use of tap, especially how the restrictor works? (No)
- Has anyone tampered with gas system? (Yes / No)
- Are all connections tight, especially blanket pressure? (Yes / No)
- Back
- Action to Take: Plug In and Switch On
(This Didn't Solve My Problem) - Action to Take: Turn off gas supply between sessions
Action to Take: Order Smaller Containers
(This Didn't Solve My Problem) - Action to Take: Adjust restrictor on beer tap to stop beer flow. Turn tap on. Adjust restrictor to gradually increase flow until reasonable dispense of fob free beer is achieved
(This Didn't Solve My Problem) - Action to Take: Thoroughly clean system
(This Didn't Solve My Problem) - Action to Take: Train staff in correct use of tap
(This Didn't Solve My Problem) - Action to Take: Do not under any circumstances attempt to adjust gas pressures. Warn staff that this practice is very dangerous and forbidden
(This Didn't Solve My Problem) - Action to Take: Check system with soapy water
(This Didn't Solve My Problem)
Contact Technical Services
Please only contact Technical Services as a Last Resort
EMail: jsayer@shepherdneame.co.uk
Tel: 01795597019
Fax: 01795597099
